Frequently Asked Questions (FAQ)
Processing Time
Most of our items are partially Made-To-Order. This means some pieces are created after purchase, while others are pre-made and ready to ship.
Please allow 2–3 business days for processing before production or shipment begins.
What is Made-To-Order?
Made-To-Order products are crafted in smaller quantities with extra attention to quality and detail unlike mass-produced items.
At JustZEG, some clothing and recovery products may be produced this way. Check the product description for details, as timelines can vary.
Production Timelines
General Timeline: Production typically takes around 3 business days, depending on the item and your shipping address. Often, it’s completed even faster.
Craftsmanship Guarantee: Every item is carefully made, inspected, and prepped before shipment to ensure premium quality.
Shipping Times
We ship worldwide with major carriers (UPS, DHL, FedEx, USPS) for reliable delivery.
Estimated Shipping Duration: 4–7 business days after your order has been produced and dispatched.
Delivery times may vary depending on your location.
Refund Policy
Refunds are reviewed case by case.
For most clothing and products, refunds may be available depending on the reason.
For Made-To-Order items, refunds are generally not available once fulfillment begins.
All requests must be sent to Support@JustZEG.com and approved by our team.
Return Policy
Returns and exchanges are reviewed individually.
If there’s an issue with your order, please contact us by email.
For some products, returns may be possible depending on the situation.
Lost, stolen, or misplaced packages will be resolved in coordination with you and the carrier.
Payment Methods
We accept all major payment methods, including Visa, Mastercard, American Express, PayPal, and more.
Can I Purchase in Another Currency?
Yes! JustZEG supports multiple currencies. Select your country or region on our website, and prices will adjust automatically to your local currency.
Can I Make Changes to My Order?
You can edit or cancel your order only before fulfillment begins.
Once production or shipping starts, changes are no longer possible.
For help, email us at Support@JustZEG.com right away.
Looking Ahead
JustZEG started as a clothing brand, but we’re expanding into recovery and wellness products, inspired by our founder’s boxing journey. Stay tuned for new drops designed to support both your lifestyle and recovery.